Affiliate Terms

1. About the Program

Lumentra Labs ("Lumentra", "we", "us") is a creative studio that works exclusively with the sports industry. The Program rewards people who introduce athletes, clubs and other sports clients to us. When a client you refer signs and pays for a project, you earn a commission as described in these Terms.

These Terms apply alongside our general Terms & Conditions and Privacy Policy. If anything conflicts, these Terms apply to the Program.

2. Eligibility

To join the Program, you must:

• Be at least 18 years old and able to enter a binding agreement.
• Provide accurate information in your application and keep it up to date.
• Have a bank account that can receive international transfers in USD.

Lumentra employees, contractors currently working on Lumentra projects, and their immediate household members are not eligible.

3. Joining the Program

3.1 Application

You join by submitting the application form on our affiliate page. Joining is free and there are no minimum referral requirements.

3.2 Approval

We review every application and may accept or decline it at our discretion, without having to give a reason. If approved, we will email you your referral details. You become an affiliate ("Affiliate") once we confirm your approval in writing.

4. Referrals

4.1 What Counts as a Referral

A referral is an introduction of a prospective client to Lumentra, made either through your referral link or by an email introduction that copies us at hello@lumentralabs.com. We confirm each referral to you by email. A referral is only valid once we have confirmed it.

4.2 First Introduction Wins

Credit goes to the first Affiliate who introduces a client. If two introductions reach us for the same client, the earlier confirmed one counts.

4.3 Referral Window

A referral stays valid for 90 days from the date of introduction. If the client signs a project within that window, the referral qualifies for commission.

4.4 Referrals That Do Not Qualify

• Existing or past Lumentra clients.
• Prospects already in active conversation with us before your introduction.
• Yourself, your own business, or your employer.
• Referrals obtained through any method that breaks Section 7.

If a referral does not qualify, we will tell you by email.

5. Commission

5.1 Commission Rate

You earn 30% of the project fees a referred client actually pays to Lumentra.

5.2 What Is Included

Commission is calculated on fees received for design services only. It excludes taxes, payment processing fees, refunds, and third-party costs passed through to the client (such as font licences, printing, stock assets or media).

5.3 Repeat Work

You also earn commission on additional projects the same client signs within 12 months of your original introduction.

5.4 Pricing

Lumentra sets all project scopes and prices. Any price ranges we publish are estimates. You may not quote, promise or negotiate prices, timelines or discounts on our behalf.

6. Payouts

6.1 Timing

We pay commission within 30 days after the referred client's payment clears. If the client pays in instalments, we pay your share of each instalment as it clears.

6.2 Method and Currency

Payouts are made in USD by bank transfer to the bank details you give us. You are responsible for making sure those details are correct. We are not liable for payments sent to details you provided that turn out to be wrong.

6.3 Fees

We cover our own sending fees. Any fees charged by your bank or for currency conversion on your side are your responsibility.

6.4 Refunds and Chargebacks

If a client receives a refund or reverses a payment, the commission on that amount is cancelled. If we have already paid it, we may deduct it from your future payouts or ask you to repay it.

7. Promoting Lumentra

7.1 Disclosure

You must clearly disclose your affiliate relationship with Lumentra whenever you recommend us, in line with the advertising and consumer protection rules that apply where you and your audience are located. A simple line such as "I earn a commission if you work with Lumentra" is enough.

7.2 What You May Do

• Make personal introductions to people you know.
• Share your referral link in your own content, newsletters and social channels.
• Describe our work accurately, using our public portfolio and website.

7.3 What You May Not Do

• Send spam or unsolicited bulk messages, or contact people in breach of privacy or anti-spam laws.
• Bid on "Lumentra", "Lumentra Labs" or similar terms in paid search or social ads, or register domains or social handles that include our name.
• Present yourself as a Lumentra employee, partner or representative.
• Make false or misleading claims about our services, results, prices or clients.
• Offer cashback, kickbacks or other incentives to clients for using your link, unless we agree in writing.
• Use cookie stuffing, fake accounts, or any other method to create artificial referrals.

8. Use of Our Brand

While you are an Affiliate, we grant you a limited, non-exclusive, revocable licence to use the Lumentra name, logo and portfolio images solely to promote the Program under these Terms. You must not alter our logo or use our brand in a way that suggests we endorse you or your business. All rights in our brand and work remain with Lumentra, and the licence ends when your participation ends.

9. Confidentiality

You may learn about our clients, projects or pricing through the Program. Keep this information confidential and do not share it publicly, including details about clients you referred, unless we or the client agree. We treat the personal information you give us in line with our Privacy Policy, and use it only to run the Program.

10. Relationship and Taxes

10.1 Independent Relationship

You take part in the Program as an independent party. Nothing in these Terms creates employment, partnership, agency or a joint venture. You cannot sign contracts or make commitments for Lumentra.

10.2 Taxes

You are responsible for reporting and paying any taxes on commission you receive. We may ask for tax or identity information needed to pay you, and may hold payouts until we receive it.

11. Termination

11.1 By You

You can leave the Program at any time by emailing us.

11.2 By Lumentra

We can end your participation at any time with notice by email. We can end it immediately if you break these Terms.

11.3 Effect of Termination

When your participation ends, you must stop using your referral link and our brand. We will still pay commission on qualifying referrals confirmed before the end date, under Sections 5 and 6. If you are removed for breaking these Terms, including Section 7, we may withhold unpaid commission linked to the breach.

12. Limitation of Liability

The Program is provided "as is". We do not guarantee that any referral will become a client or that you will earn any amount. To the fullest extent permitted by law, Lumentra is not liable for indirect, incidental or consequential losses arising from the Program, and our total liability to you is limited to the commission owed to you for the 12 months before the claim.

You agree to cover any loss, claim or cost we face because of your breach of these Terms or of any law while promoting Lumentra.

13. Changes to the Program and These Terms

We may change the Program, commission rate or these Terms. We will update the date at the top of this page and tell active Affiliates by email at least 14 days before a material change takes effect. Changes do not reduce commission on referrals confirmed before the change. If you keep taking part after the change, you accept the new Terms.

14. Governing Law and Disputes

These Terms are governed by the same law as our general Terms & Conditions. If a dispute arises, we will first try to resolve it through good-faith discussion within 30 days. If it cannot be resolved, it may be brought before the courts of the jurisdiction in which Lumentra Labs is legally registered.

15. Contact Us

Questions about the Program or these Terms? Email us at hello@lumentralabs.com.